Generation IX offers an instant messaging platform that lets you quickly connect to a live agent over Slack or Teams.
Why choose Generation IX for IT support?
Quickly connect to an IT support specialist within 5 minutes via instant message or 10 minutes by phone.
Ensure major network outages are solved in less than 4 hours with the help of our dedicated support team.
Save on your preventive IT maintenance costs with our 20% discount on 3-year IT maintenance contracts.
Get the help you need any time you need it thanks to our 24/7 IT support helpdesk.
Resume work quickly and efficiently because our team has a 15-minute average resolution time for most issues.
GenIX has been a great IT partner to us as we are building a team and expanding quickly. They have supported the management of migration projects with great communication, their helpdesk response time is excellent and they are quick to respond to feedback. Overall excellent support!
At Generation IX, we specialize in both augmenting existing IT departments and offering complete outsourced IT support for companies lacking internal IT.
We tailor our support to fit your specific needs, helping you navigate tech challenges smoothly. Contact us to discover how our expert IT support can transform your business operations and foster growth.
You may be considering hiring support staff to manage your needs. Yet, if you’re only bringing on one or two people, they’ll likely be generalists who can handle many tasks decently but won’t excel in any specific area.
By partnering with Generation IX, you gain access to a team of seasoned experts, each specializing in different technology areas.
This approach means you no longer have to worry about the limitations of having only a few generalists on board.
We not only solve your immediate digital challenges but also position your business for future success. Our experts keep you ahead of technological trends, giving you a competitive edge.
The average employee loses 28 minutes of work waiting for IT support to respond every time they need help.
That won’t be an issue with Generation IX. Our instant messaging product, gix IM, delivers immediate IT support through popular platforms such as Slack and Microsoft Teams, or you can use it standalone.
Dealing with frequent software glitches and hardware failures can drain your team’s resources, distracting them from their primary goals and leading to missed deadlines.
Generation IX offers a Helpdesk-as-a-Service to address this exact challenge. This service allows your team to concentrate on their main tasks and on propelling your business forward.
Cloud-based IT issues can quickly lead to downtime, affecting productivity and operations. Without prompt solutions, these problems can disrupt your business flow and efficiency.
At Generation IX, our IT support team can easily assist with your cloud-based challenges.
We possess the expertise to diagnose, resolve, and prevent future issues, ensuring your cloud infrastructure remains secure, reliable, and accessible.
An IT disaster can stop your business, causing lost revenue and eroding customer trust.
Navigating recovery without effective strategies prolongs downtime and challenges.
Generation IX provides the support needed for rapid recovery from IT disasters, minimizing disruption and data loss. Our approach ensures you can quickly resume operations with your data integrity unaffected.
At Generation IX, we see customer service as an integral part of our IT support. Our skilled team provides clear, easy-to-understand solutions to complex IT problems, ensuring you get the help you need promptly.
Our approach focuses on demystifying IT issues by communicating in straightforward language. This enables you to understand and apply solutions effectively, improving your ability to manage and resolve IT challenges.
By simplifying complex IT solutions, we help your team implement our advice efficiently. This leads to more sustainable solutions and a smoother operational flow within your organization.
Enjoy long-lasting resolutions and enhanced team performance. With Generation IX, better understanding translates to better results, allowing your team to leverage our expertise for continual improvement.
Reach out today to get the technical support you need at a level that drives business growth.
When your only IT support is unavailable, your business faces unnecessary downtime. This scenario is all too common and can significantly disrupt operations, especially when immediate solutions are necessary.
That’s one of the reasons why Generation IX provides 24/7/365 IT support. The other reason is that 60% of surveyed employees in 2022 reported that they work with colleagues in 2 to 5 different time zones.
Our commitment means you never have to worry about downtime or delays due to unavailable IT support. It doesn’t matter if you’re working overtime or on the other side.
The IT support cost from Generation IX varies based on your specific needs. This personalized approach ensures you receive the best support for your unique situation.
Factors include:
The Managed IT Services Calculator on our website provides a rough estimate. However, for the most accurate pricing, we encourage you to contact us directly.
Generation IX offers support for Apple devices. All of our IT services work for both Windows and Mac systems. This ensures seamless operation and protection for your devices, regardless of the operating system.
For Mac computers, we also offer endpoint security management at $10 per user per month. Our skilled team is ready to address all your Apple device needs.
Generation IX specializes in B2B IT support, focusing on serving businesses rather than individual personal device users.
However, we offer support for personal devices as part of a Bring Your Own Device (BYOD) policy within a current client’s network.
This means if your personal device is used in accordance with your company’s BYOD policy, our team can provide the necessary support.
Generation IX’s onboarding process typically takes 2-4 weeks. This in-depth procedure ensures we fully understand your needs to provide the best long-term service.
Our approach involves conducting detailed interviews with power users to gain insights into your business processes.
This thorough process is crucial for tailoring our IT support to meet your business’s unique requirements effectively.
If you need immediate technical assistance and are a current client, you can reach out to us through gix IM on Teams or Slack, call us at (424) 383-6994, or contact our emergency after-hours support at (310) 477-4441. You can also email [email protected] for support.
If you are not yet a client but require IT support, you may also call (424) 383-6994 to discuss your needs and start the onboarding process.
Feel confident that your data will remain secure when you let our team into your network to provide support.
Why trust Generation IX for secure IT support?
Get the help you need any time with our 24/7 remote and onsite support availability.
Maintain system integrity and security with our quarterly access reviews and patching.
Ensure uninterrupted connectivity with our professional Wi-Fi network support.
Optimize asset management with our comprehensive tracking of hardware and licenses.
Enjoy support during employee transitions with our efficient user and device onboarding/offboarding processes.
Managed IT in Culver City