Cost: In-House IT Team vs Gen IX Support

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SMBs need:

Helpdesk
60%
Onsite Engineer
15%
Network Engineer
10%
Director of Technology
7%
Systems Architect
5%
Chief Information Officer
3%

According to Glassdoor:

Helpdesk Aministrator

Salary: $50,000

Service
Engineer

Salary: $65,000

Network
Engineer

Salary: $90,000

Systems
Architect

Salary: $105,000

Director of Technology

Salary: $125,000

Chief Information Officer

Salary: $160,000+

60 users with moderately complex backend environment

In-House IT Team

In-House + Gen IX

Generation IX Support

Service Engineer

Network Engineer

Service Engineer

Gen IX Support

Gen IX Support

First year costs: $211,000
Average over 3 years: $190,000

First Year Total: $190,000
Average over 3 years: $160,000

First year total: $172,000
Average over 3 years: $155,000

* For a more detailed cost comparison:

60 users with moderately complex backend environment

In-House IT Team

Service Engineer + Network Engineer

First year costs: $211,000
Average over 3 years: $190,000

In-House + Gen IX

Service Engineer + Gen IX

First Year Total: $190,000
Average over 3 years: $160,000

Generation IX Support

Gen IX Support

First year total: $172,000
Average over 3 years: $155,000

Care about more than just cost?

For more on In-House IT Administrator vs. Managed Service Provider: Click here

In-house IT may not make financial sense for small and medium sized businesses. However, there are a variety of additional factors to explore when choosing your support model.  Use the below links to go to a specific issues.

Ready to speak with a solutions expert at Gen IX?