Pricing comparison

IT Support Pricing

Below, we examine rates for 3 different support models, in-house, hybrid, and Generation IX.  We are assuming moderately complex infrastructure and reasonably well kept equipment. For in-house salaries we are using Glassdoor figures: Helpdesk technician $55k; Network Engineer $90k; Director of Technology $125k.  These are example scenarios, every solution Gen IX offers is customized to the client.

20 Employees:

20 Employees (all cloud):

50 Employees:

100 Employees:

Firm Size: 20 Employees

(0) Desktop Support, (1) Network Engineer

Salary: $90,000

+ Overhead/Benefits (20%): $18,000

+ Recruiting Fee(20%): $18,000

+ Downtime/Vacation 2 weeks: $4,000

Year One Total: $130,000

Average over 3 years: $118,000

(1) Desktop Support, (0) Network Engineer

Salary: $55,000

+ Overhead/Benefits (20%): $11,000

+ Recruiting Fee(20%): $11,000

+ Downtime/Vacation 2 weeks: $4,000

Gen IX Support: $22,000

+ On-boarding Fee: $14,000

Year One Total: $113,000

Average over 3 years: $96,000

(0) Desktop Support, (0) Network Engineer

Salary: $0

+ Overhead/Benefits (20%): $0

+ Recruiting Fee(20%): $0

+ Downtime/Vacation 2 weeks: $0

Gen IX Support: $36,000

+ On-boarding Fee: $14,000

Year One Total: $50,000

Average over 3 years: $41,000

Firm Size: 20 Employees (No Servers)

(1) Desktop Support, (0) Network Engineer

Salary: $55,000

+ Overhead/Benefits (20%): $10,000

+ Recruiting Fee(20%): $10,000

+ Downtime/Vacation 2 weeks: $4,000

Year One Total: $174,000

Average over 3 years: $67,000

Gen IX Support: $20,000

+ On-boarding Fee: $3,000

Year One Total: $23,000

Average over 3 years: $21,000

Firm Size: 50 Employees

  • (1) Desktop Support, (1) Network Engineer

Salary: $145,000

  • + Overhead/Benefits (20%): $29,000
  • + Recruiting Fee(20%): $29,000
  • + Downtime/Vacation 2 weeks: $8,000

Year One Total: $211,000

Average over 3 years: $192,000

  • (1) Desktop Support, (0) Network Engineer

Salary: $55,000

  • + Overhead/Benefits (20%): $11,000
  • + Recruiting Fee(20%): $11,000
  • + Downtime/Vacation 2 weeks: $4,000

Gen IX Support: $22,000

  • + On-boarding Fee: $25,000

Year One Total: $181,000

Average over 3 years: $157,000

Gen IX Support: $140,000

  • + On-boarding Fee: $25,000

Year One Total: $165,000

Average over 3 years: $158,000

Firm Size: 100 Employees

  • (1) Desktop Support, (1) Network Engineer (1) Director of Technology

Salary: $325,000

  • + Overhead/Benefits (20%): $65,000
  • + Recruiting Fee(20%): $65,000
  • + Downtime/Vacation 2 weeks: $8,000

Year One Total: $463,000

Average over 3 years: $419,000

  • (0) Desktop Support, (0) Network Engineer, (1) Director of Technology

Salary: $125,000

  • + Overhead/Benefits (20%): $25,000
  • + Recruiting Fee(20%): $25,000
  • + Downtime/Vacation 2 weeks: $4,000

Gen IX Support: $250,000

  • + On-boarding Fee: $25,000

Year One Total: $450,000

Average over 3 years: $416,000

Gen IX Support: $350,000

  • + On-boarding Fee: $50,000

Year One Total: $400,000

Average over 3 years: $367,000

What are you looking to spend on your IT support?