By allowing Generation IX to provide support and services, you free up your staff (and yourself) for revenue-generating activities that are most important to the success of your business. You will have on-demand talent, depth of experience, and ample resources at a lower cost compared to doing it in-house.
Generation IX provides comprehensive Desktop and Server management to proactively update, back up and manage your computers and servers remotely. Your network is monitored so issues are detected before causing a problem.
Generation IX’s team can help guide your business through emerging technologies and help plan a strategy that makes the most of your IT budget. We also assess current and future technology needs to align with your organization’s goals.
Server crashes can affect any business. Our server backup solution uses a dedicated local appliance that incorporates local backup, cloud backup, and object-level exchange restore, and offers a local and cloud server business continuity option.
With Generation IX’s client portal, you can schedule visits, submit and track help tickets online, and access upcoming scheduled support, client services reports, network diagrams and proposals. It is also used to view financial data such as billing statements, past and current invoices, and payment histories.
Generation IX can transition your servers to a virtualized environment allowing for reduced hardware costs, increased flexibility of your systems and additional data security options. You can reduce the number of servers you have in production, which will save on upgrade and energy costs.
You and your people come first, we measure our success on your team’s satisfaction and their ability to remain productive.